Johnson Tiles

TouchStar Technologies has been fantastic in how they’ve tailored the solution to Flogas. The pace at which they can adapt the system to meet our need to continuously improve our service has been instrumental in adding so much value into our service proposition.

The company has been essential in providing real-time delivery data so that speed of rescheduling, and information about whether we have or haven’t delivered, is key to our service offering.

TouchStar is recognised as the best in the industry

“The TouchStar solution has created a live link between the meter, the driver, the transport office and the accounts office. This link increases the visibility and control of our operational resources and has streamlined our internal admin processes significantly.”

Thanks to TouchStar we are now able to have more informed conversations, plan better and offer an improved service to our customers. The solution also guarantees compliance and gives us a greater degree of accuracy in our conversations with our sales team and of course our customers.

It was important to ensure a smooth rollout, particularly as the upgrade did partially coincide with our busiest time of year. TouchStar worked closely with us throughout the whole upgrade process, helping ensure a successful rollout with minimum disruption. Not only that, TouchStar upgraded us to a great system, which is what we have come to know them for. We are thrilled with the potential the system now offers us for additional enhancements and look forward to working with TouchStar on future upgrade projects.

The team we work with is extremely professional, knowledgeable and adapts to our needs well. Due to our positive working relationship, it has never been too much trouble for TouchStar to come to the site to scope out our requirements or to provide support during installation. We have a good system in place for ongoing support service requirements and know that any additional support or new device needs can be met with just a phone call.

“I have worked with a variety of hardware and workforce management software providers across my 8 years at Calor Gas, however none have provided the depth of knowledge and expertise on the successful integration of gas metering systems and auto-order reconciliation into Calors ERP system.

The implementation of the ‘Hawk’ devices, across both bulk and cylinder, has been extremely smooth and Calor have experienced the instant benefit of a modern, rugged, TouchStar-manufactured device running on a feature-rich software platform.”

“The proposed use for the system was to manage entry around the perimeter of our manufacturing plants with additional controls in place to restrict staff access to specific areas on site.  Having worked with TouchStar ATC on previous projects, we knew they would be able to offer us a reliable and quality solution, something that is fundamentally important to us here at Cepac. With plans for more growth, we knew we had to look at a system that was both futureproof and scalable and it made sense to talk to TouchStar about how we would achieve this.”

The overall system implementation went extremely well.  TouchStar worked closely with us throughout the whole process and the more recent upgrades, testing the new system with respect to our agreed specification, this resulted in a successful rollout of the systems.

“We were operating from several systems, some of which were nearing 30 years old. As a group, we knew our CCTV was not fit for purpose and that the latest technology would offer us so much more by way of safeguarding our people, premises, and assets. Furthermore, the latest systems also provided us with the opportunity to streamline our production processes meaning we would see much more benefits to the business operations by way of process and production efficiency improvements.”

“Our TouchStar contacts worked hard to understand the requirements of our business and relay the best options available with our business needs in mind. We chose the TS8000 rugged handheld and TS7000 rugged truck mount to facilitate the flexibility needed between the pick face and bulk storage function. The versatility of the devices ensured that were able to scan larger pallet and carton labels as well as individual product labels within the different operation areas and various functions within the Distribution Centre.”

“We were operating on old legacy systems, in some cases these were now over 20 years old. Whilst the systems had served us well in the past, they were now essentially unsupported, so we knew we had to upgrade. As a business we were looking for a solution that would span all our operational processes, from manufacturing and sales, through to HR and Warehouse Management, we needed it to provide additional functionality plus have the scalability to allow for future growth and enhancements”.

“Having made the jump from 80,000 sq ft facilities to a 200,000 sq ft state of the art facility, we knew we had to make the investment in the IT infrastructure that would help sustainably manage our growth. Ensuring that we have an efficient and streamlined supply chain in place is fundamental, we needed to ensure that we continued to provide a reliable and cost-effective service to all our UK and European based customers. We knew that real time data capture would offer the solution “.

“The benefit of the system means that we always have real-time information to hand on every facet of the operation such as allocated tasks and stock location. All this information helps provide our customer with a speedy and responsive service which is critical in ensuring our customers have a great shopping experience.”

“The implementation was very successful, TouchStar had a wide range of technical knowledge and experience and have been invaluable in their support during the testing phase and go live. The user feedback on the devices has been great, they are both ergonomic and easy to use, perfect for our scan intensive environments.”

“TouchStar’s Android solution provides DCC Energi with a highly flexible, streamlined and cost-effective operation, eliminating mistakes which arise from a paper-based system and ensuring staff spend their time providing excellent customer service.”

We expect to avail ourselves of many additional benefits to the business based on the Android OS and the new FuelStar application. The system creates a great opportunity for RIX to expand the connectivity and visibility between the truck, product, driver and the planning office

“TouchPC has helped BP’s UK LPG operations achieve less stops and bigger drops!”

“Based upon its expertise and knowledge of the fuel and gas business and its reputation for delivering robust systems, TouchStar claim to be the best in the industry. On the basis of our experience of working with the company, we are happy to concur with that opinion.”

“We made the strategic decision to partner with Touchstar long term as their electronic POD system provided the best solution to meet our operational requirements. Implementing this system during a period of significant business change has been seamless, thanks to Touchstar’s expertise and commitment to supporting us over the past 18 months. The flexibility of the devices has enabled us to integrate third-party applications, giving our drivers access to more tools and information than ever before. The level of training and support provided throughout the implementation process has been exceptional, ensuring our drivers were fully prepared to utilise the system and realise its benefits from day one.”